Congratulations to Costume Box for launching their new Shopify Plus store!

Cloud-Based Omnichannel Call Center Solutions

Through our UCaaS offering we can offer our customers global omni-channel contact center solutions. This can be helpful where businesses want to offshore their customer service team to allow for around the clock support, although have a local presence. We help our contact center customers around the world create profitable & engaging customer experiences via our cloud based ACD, self service IVR and agent optimization solutions. The aim is to increase customer satisfaction & customer engagement through the below methodology:

  • Skills based routing
  • Workforce optimization
  • Universal Queue for routing customer interaction
  • OMNI Channel (email, chat & social)
  • Website chat bot integration
  • Advanced reporting and analytics