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  • The website URL that needs support.
  • The best email contact to get in touch with you.
  • Please give as much detail as possible about the issue you are facing. Be very specific and detail every step you took to get that issue to occur.
  • Please provide all necessary information for us to be able to fix this issue. For example if it is a mailchimp issue, provide your mailchimp username and password. For development work provide most recent FTP details and magento backend details.
  • If this issue occured on a specific browser, please provide information here. For example was it IE 7 or on iPhone 5.
  • Provide exactly what the issue or task is meant to do.
  • Please detail the actual outcome of the issue that differs from expected.
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